Support update
5 months ago
– Sat, May 09, 2026 at 01:08:27 AM
Hey backers,
Quick status:
First of all: yes, we know it’s spring. Yes, we know many of you expected to have your locks mounted on your bikes by now. So did we.
The good news is that real locks are out there now, and we’re continuing to improve things based on feedback instead of just lab testing and assumptions.
Instructions has, to say it mildly, been lacking. Some of you have literally been chasing me directly for app downloads because our website is so outdated it’s painful to look at.
We are on it!
Until then: if you already received a lock, please join the early backer WhatsApp support group below.
This will allow me to support people directly and receive feedback as fast as possible. I will personally be active there helping with everything.
WhatsApp support group:
https://chat.whatsapp.com/BvyGsahxCit0PRvX1OrN77?mode=gi_t
Latest app downloads will always be available in the group description.
One more thing for Android users:
We identified a problem with access sharing:
Please delete the app and install the latest Android version from the link below instead.
https://github.com/Laas-Copenhagen/public/raw/refs/heads/main/Android/LAAS-v0.9.2(3).apk
We should hopefully be weeks away from final certification now, so hang in there.
This is getting fun now. It’s incredibly rewarding finally seeing more and more of you using the locks daily after all this time.
Thank you for sticking with us.
— Marcus
LAAS
No — you haven’t missed shipping
6 months ago
– Sun, Apr 12, 2026 at 08:07:36 AM
A lot of you are asking:
“Where is my lock?”
“Did I miss shipping?”
“Why did others receive theirs?”
“I moved — where do I update my address?”
“Can I buy accessories?”
let’s clear this up
You have NOT missed anything.
Full backer shipping has NOT started yet.
What has gone out so far is to early backers who signed up to test.
We asked for testers — some of you raised your hands — and we sent locks.
That’s it.
It is not full fulfilment.
You will receive a survey to:
Confirm your current address
Choose your lock color
Add accessories if you want
If you’ve moved — no problem.
You’ll update your address in the survey.
Why shipping hasn’t started
We are still waiting for final tracking approval.
Until that is done:
The app is not in the App Store
We are not allowed to disclose what it is.
The locks are produced, but they still need to be flashed with firmware before they can ship —and that step depends on this approval.
So yes — this is still blocking everything.
What’s happening right now
The testers are helping us with real-world use:
Setup
Sharing
Everyday use
Stuff you only really catch once it’s out there.
That part is already useful.
The good part
Some of you are already using your locks.
After everything — delays, redesigns, certifications.
The product works.
It’s out there.
It’s being used on actual bikes.
And the feedback we’re getting is exactly what we hoped for.
We know it’s April.
We know many of you wanted your lock before bike season.
That part is frustrating — for you and for us.
But this is the point where it shifts from
“will this ever ship?”
to
“When will mine arrive?”
Behind the scenes
This wait is frustrating.
For most of my life, I’ve been running a building company.
And in the last months, I’ve taken on some projects again here in Copenhagen.
Because I’d rather be out creating real value and keeping things moving than sitting around waiting.
Tin has been running everything from China — logistics, shipping, coordination —
and three weeks ago, she had a baby.
So yes — it’s been a bit of everything at once.
What happens next
As soon as tracking approval is in place:
We send out the survey
You confirm your details
Final assembly is completed
Full shipping starts
Thanks for sticking with us.
— Marcus
LAAS
Hey backers — quick fix for early testers
6 months ago
– Fri, Apr 10, 2026 at 07:49:34 AM
We owe you a proper update — it’s coming.
This one is just to get early testers up and running.
I’ve been getting a lot of messages from you eager early testers — exciting times!
Tin, who handles shipping, gave birth 3 weeks ago — so things have been a bit hectic. Big congratulations to her.
We’re still waiting for final tracker approval.
Until that’s done, the app isn’t public,
Use these links
iPhone (TestFlight):
https://testflight.apple.com/join/nFtiVGHZ
Download the LAAS app inside TestFlight and follow the steps.
Android:
https://raw.githubusercontent.com/Laas-Copenhagen/public/refs/heads/main/Android/LAAS-v0.9.2.apk
Manual
Pair with the app
Download the LAAS app → open → follow the steps → check battery
Add tracking
Press the button 3× → open your tracking app → add device → select “Ring-Lock”
Mount the lock
Use M5 frame holes → 4 mm hex key (not included)
No frame holes? Use FlexMount or V-brake bracket
Lock / Unlock
Lock: lift + rotate until it clicks
Unlock: use the app
Share access
In the app → top left → share or revoke access
Charging
USB-C under rubber lid → full charge ~90 minutes
Danish backers
We will share forsikringsbevis with you, the locks are covered.
The locks made it out. Barely. And Denmark just went green.
8 months ago
– Sun, Feb 08, 2026 at 11:55:28 PM
Hey backers —
The early locks (OK calling three-years-delayed locks “early” might be a stretch😂) left the factory just before it closed for Chinese New Year this Friday.
They’re now on a train to our German warehouse and will be distributed across Europe from there.
we already screwed up some orders even before shipping. Wrong accessories in a few boxes. We fixed it.
And while I’m sure there will be more mistakes, I’m just as sure we’ll get it right in the end — and fix things along the way.
Denmark: done!
Since December, we’ve been buried in paperwork.
CE docs. Compliance. Recycling schemes. Forms about forms.
We’re finally done.
That means: the locks Danish backers are getting are Varefakta approved.
Boom.
We’ll shout much louder about being the first app-controlled lock on the Danish market once the tracker certification is also done.
(It’s a big deal — several large lock brands brought electronic locks to Denmark for testing and then gave up on the market.)
Thanks for sticking with us while we figure this out the real way.
— Marcus
LAAS
Masochists on a shopping spree — fulfilment sneak start
9 months ago
– Tue, Jan 13, 2026 at 08:20:14 AM
Hey backers —. Posting updates is surprisingly enjoyable when they contain good news. 😄
People started buying again in October.
Right after the low-point update.
No timelines.
No shipping date.
No approvals in place.
Either those buyers enjoyed pain — and losing money.
Or they could smell execution in the air.
Either way, those orders mattered.
They kept us alive when momentum wasn’t optional.
Fulfilment. Starting. Carefully.
Not a launch.
But we now have a limited batch of 180 units — steel locks, chains, and brackets — ready to ship.
We want to:
Get some of you the locks you’ve waited years for
Stress-test our logistics before full rollout
Shipped by the end of January.
“Wait — didn’t you say you were waiting for certification?”
Yes, but we’re allowed to code a limited number of locks for testing and logistics validation.
And you’ll probably want to shout to the world how amazing this lock is — especially if you lose your bike and get it back — do that — just wait with TikTok until we’ve announced tracker certification.
Black and copper versions — and insurance-approved versions — will ship once final approval is in place.
If you’re in Denmark or the Netherlands, it’s probably smarter to wait due to insurance coverage.
How to participate
Email:
[email protected]
Include:
Name
Backer email or number
Shipping address
We’ll confirm by reply if you got a spot.
Buy more! (yes, really)
Every lock sold still makes a difference.
The price is still the three-year-old backer price —
and that won’t last much longer.
Supply update
We’ve already produced 1,000 additional locks beyond fulfilment.
Upsells ship together with original orders.
And if you still feel like burning money instead of locking your bike:
NFTs exist.
Hype-coins refresh hourly.
Your call.
Marcus
